Responsible gambling

At Fortuneplay Casino we care about your enjoyment and safety. Gambling should be a form of entertainment, not a source of stress or harm. If play is starting to feel less fun, we encourage you to pause and use the tools and supports described below. These options are confidential, practical, and designed to help you regain control.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We offer a range of practical controls so you can manage how you play. These tools are simple to set and put you in control of your account activity.

Deposit limits — Set daily, weekly or monthly deposit limits to control how much real money you put into your account. Reductions take effect immediately; increases require confirmation and only apply after the prior limit expires.
Loss and wager limits — Choose maximum losses or bets for defined periods to protect your bankroll. These are applied to real-money play and help prevent chasing losses.
Cooling-off periods (temporary time-outs) — Short breaks can help you reset. Options typically include 1 week, 1 month, 3 months, or 6 months. A time-out is applied immediately and your account will reopen automatically at the end of the chosen period.
Self-exclusion — For a longer break, self-exclusion disables your account and blocks promotional contact. Standard options include 6 months, 9 months, 1 year, or indefinite exclusion. Accounts are suspended immediately when self-exclusion is activated.
Promotions and bonuses — During time-outs or self-exclusion, promotional offers and bonuses will be blocked. If you request a withdrawal while a bonus is active, the bonus may be cancelled under the terms that apply.
Crypto and special cases — Some payment types, such as certain cryptocurrencies, may behave differently when limits are active. If you use crypto and need assistance with withdrawals or restrictions, contact support for manual help.
Sportsbook note — Some tools may not apply fully to sportsbook bets. If you use both casino and sportsbook products, check available controls and speak to support about comprehensive limits.

How to set or change limits:

Sign in to your Fortuneplay Casino account and go to the Responsible Gambling or Account Limits section.
Select the type of control you want (deposit, loss, wager, cooling-off or self-exclusion) and choose daily, weekly or monthly values as offered.
Confirm changes. Remember: decreases take effect immediately; increases usually require a cooling period or confirmation.
If you need help applying a limit or want a limit applied manually, reach out to our support team who can assist in confidence.

Links to Support Organizations

If gambling is causing distress or affecting daily life, professional help is available. Reaching out is a strong, positive step.

Gamblers Anonymous — Peer support and group meetings for people affected by gambling harm.
GamCare — Confidential advice, information and counselling services for players and families.
Gambling Therapy — Online and text-based support, including self-help tools and moderated communities.

If you are in Australia, local services and national helplines can provide tailored support, and many jurisdictions offer self-exclusion registers or support programs. If you are unsure where to start, our support team can help point you toward appropriate local resources and explain options in a private, non-judgmental way.

Warning Signs and When to Seek Help

It can be hard to recognise when play is becoming risky. Here are common warning signs to watch for:

Feeling anxious, restless or irritable when not gambling.
Chasing losses or increasing stakes to try to recover money.
Neglecting work, study, family or social commitments in favour of gambling.
Borrowing money, selling belongings, or using essentials to fund gambling.
Hiding activity or lying about the extent of play.
Using gambling to escape difficult feelings or situations regularly.

If you recognise several of these signs, consider activating limits, taking a cooling-off break, or using self-exclusion. Professional help and peer support groups can also provide structure and recovery strategies.

Practical Tips for Safer Play

Set time and money budgets before you play and stick to them.
Use deposit and bet limits to remove impulse decisions.
Avoid gambling when tired, upset or under the influence of alcohol or drugs.
Only gamble with money you can afford to lose — treat it as entertainment spending.
Take frequent breaks and reflect on how playing makes you feel.
Keep other activities and social connections active to reduce reliance on gambling for stimulation.

If You’re Concerned About Someone Else

Supporting a friend or family member can be difficult. Try these steps:

Approach them with care and without judgment — express concern and willingness to listen.
Encourage them to set limits or consider time-out/self-exclusion.
Suggest professional support options and offer to help them contact services if they agree.
Protect yourself financially; avoid lending money for gambling or covering losses.

Contacting Fortuneplay Casino Support

Our support team is available to help with setting limits, applying exclusions, or discussing concerns in confidence. If you need immediate help with account controls or to talk through options, please use the in-site support channels available in your account area.

Taking a step to moderate play or to ask for help is a positive move. You are not alone — help, tools and people who understand are available to support you.